The following instructions explain how you may successfully download a new version of FirstAlert Standalone.

• Exit your FirstAlert Standalone program.
  
  
• Go to www.neovest.com.
  
  
• Click on Training & Support on the main menu.

• Click on FirstAlert under "Training & Support" on the main menu.
  
  
• Once the "FirstAlert" page appears, click on Downloads under "FirstAlert Standalone."
  
  
• Once the "FirstAlert Standalone Downloads" page appears, click on New Version.
  
  
• Once the "File Download" box appears, click Save.
  
  
• Once the "Save As" box appears, select the location where you wish FirstAlert Standalone to be downloaded. Note: The default location for downloading FirstAlert Standalone is the "C:\FA" folder. We recommend that you download FirstAlert Standalone to this folder.
  
  
• Click Save.
  
  
• Once FirstAlert Standalone is downloaded, go to the Start menu.
  
  
• Click on Run.
  
  
• Type "cmd," and click OK.
  
  
• Once the command prompt box appears, type "cd\", and press the Enter key to go to the root drive, which should be "C:\>".
  
  
• At the "C:\>" prompt, type "cd fa", and press the Enter key.
  
  
• At the "C:\FA>" prompt, type "dir *.zip", and press the Enter key. Note: At this point, the command prompt box should display the FirstAlert Standalone file ("FA_CQI.zip") that you just downloaded.
  
  
• At the "C:\FA>" prompt, type "pkzip25 -dir -ext -over [filename].zip", and press the Enter key.
  
  
• Once the file is unzipped, open your FirstAlert Standalone program.

If you need further assistance, please contact Neovest's Account Services department at (801) 375-6850.

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