The following instructions explain how you may successfully download a new version of FirstAlert.

• Exit your FirstAlert program.
  
  
• Go to www.neovest.com.
  
  
• Click on Training & Support on the main menu.

• Click on FirstAlert under "Training & Support" on the main menu.
  
  
• Once the "FirstAlert" page appears, click on Downloads.
  
  
• Once the "FirstAlert Downloads" page appears, click on New Version.
  
  
• Once the "File Download" box appears, click Save.
  
  
• Once the "Save As" box appears, select the location where you wish FirstAlert to be downloaded. Note: The default location for downloading FirstAlert is the "C:\Program Files\Neovest" folder. We recommend that you download FirstAlert to this folder.
  
  
• Click Save.
  
  
• Once FirstAlert is downloaded, click on the Start menu.
  
  
• Click on Run.
  
  
• Type "cmd," and click OK.
  
  
• Once the command prompt box appears, type "cd\", and press the Enter key to go to the root drive, which should be "C:\>".
  
  
• At the "C:\>" prompt, type "cd program files", and press the Enter key.
  
  
• At the "C:\Program Files>" prompt, type "cd neovest", and press the Enter key.
  
  
• At the "C:\Program Files\Neovest>" prompt, type "dir *.zip", and press the Enter key. Note: At this point, the command prompt box should display the FirstAlert file ("FA_Thin.zip") that you just downloaded.
  
  
• At the "C:\Program Files\Neovest>" prompt, type "pkzip25 -dir -ext -over fa_thin.zip", and press the Enter key.
  
  
• Once the file is unzipped, open your FirstAlert program.

If you need further assistance, please contact Neovest's Account Services department at (801) 375-6850.

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